At Etrusca Comercial, we are a Mexican company dedicated to the production, sale, and distribution of specialty coffee sourced from the states of Veracruz, Puebla, Hidalgo, Chiapas, Oaxaca, and Guerrero. Our specialty is supplying high-quality inputs for the Gourmet and Specialty segments. We are seeking: E-commerce Analyst Profile Education: Completed Bachelor’s Degree Experience: Minimum 1 year of experience in **e-commerce platform and marketplace management** * **Knowledge of WhatsApp, social media, and CRM** * **User issue resolution** * **Reporting based on KPIs** * **Proactive and reactive digital sales cycle** Availability: Monday through Saturday Professional appearance Adherence to regulations Punctuality Responsibilities: * **Customer support for e-commerce users and visitors arriving at the platform via website, social media, and other channels.** * **Follow-up on company registration forms** * **Resolution of daily incidents** * **Functionality monitoring of e-commerce platforms / websites** * **Order registration and tracking in Siclick0** * **Conversion rate (CR)** * **Conversion rate by traffic source** * **Percentage of new vs. returning visitors** * **New companies (rejected / approved)** * **Users** * **Average cart value** * **Weekly and monthly traffic** * **Most viewed pages** * **Shopping cart abandonment rate** We offer: Excellent base salary Job stability Statutory benefits Grocery vouchers starting from the third month 100% payroll-based social security contributions Direct employment with the company Work schedule: Monday–Friday, 08:00–17:00; Saturdays, 09:00–13:00 Work location: Azcapotzalco Borough, near Vallejo Metro Station (Onsite work) Apply now!