Collections Analyst

Description

Summary: This role involves managing customer accounts, reconciling payments, and supporting collection efforts through meticulous documentation and data analysis. Highlights: 1. Manage customer accounts and resolve outstanding balances 2. Prepare customer-specific reports and analyze data 3. Support continuous improvement initiatives **Key Responsibilities** **Collections \& Account Management** * Track, record, and reconcile assigned customer accounts. * Contact past\-due customers to request payment and resolve outstanding balances. * Process payments and assist with arranging payment timelines or installment plans when necessary. * Identify gaps in supporting documentation or invoices and notify the assigned collector. **Invoice \& Documentation Management** * Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing. * Ensure all paperwork is accurate, complete, and available to support timely collections. **Reporting \& Data Analysis** * Pull data sets from FA\&P portals for analysis. * Extract data from the accounting system and combine it with BI tool outputs. * Prepare customer\-specific reports according to required deadlines. **Administrative Support \& Continuous Improvement** * Support the Collections Team with administrative duties related to accounts receivable. * Participate in continuous improvement initiatives to increase efficiency and accuracy within the team. **Minimum Requirements** * Bachelors Degree * **3 years** of experience in collections, accounts receivable, billing, customer service, or a related administrative role. * Basic understanding of invoicing, payment processing, and account reconciliation. * Ability to work with datasets (Excel, CSV files, BI tools) and create simple reports. * Strong communication skills for contacting customers regarding past\-due accounts. * Ability to multitask, meet deadlines, and maintain accuracy in time\-sensitive situations. * Proficiency with Microsoft Office (Excel, Outlook, Teams) and familiarity with accounting/ERP systems.