E-Commerce Assistant

Description

E-COMMERCE ASSISTANT JOB DESCRIPTION Provide administrative support and omnichannel customer service for e-commerce clients, ensuring accurate order management, incident handling, and request resolution within established timeframes. This role focuses on case tracking, analysis, and resolution—not direct sales—guaranteeing a positive customer experience. Responsibilities 1\. Manage and track customer requests via **omnichannel channels**: · Phone · Email · Chat / digital platform 2\. Primarily **Back Office** support, including: · Reviewing and validating orders in the system. · Tracking incidents (payments, invoicing, returns, cancellations, shipments). · Updating case status and properly closing cases. 3\. Daily use of SAP for: · Querying and modifying orders. · Validating customer information. · Generating reports and monitoring processes. 4\. Coordination with internal departments (logistics, billing, IT, commercial). 5\. Detailed documentation of each case in CRM or internal system. 6\. Adherence to SLAs and response time requirements. 7\. Identification of recurring issues and proposals for process improvement. Support in administrative tasks related to e-commerce operations. Skills * Multifunctional * Organized * Analytical ability * Numerical aptitude * Administration and control * Internal and external customer service and support * Results-oriented * Analytical capability * Initiative * Committed Additional Skill · Strong sense of urgency and punctual follow-up. · Problem analysis and resolution capability. · Organization and control of multiple concurrent cases. · Customer orientation, without sales focus. · Attention to detail. · Clear and professional communication (written and verbal). Working under pressure and managing high case volumes. Proven work experience in customer service, e-commerce, and as an administrative assistant. SAP proficiency Advanced Excel skills (Mandatory) Business WhatsApp usage Bachelor’s degree in Business Administration Gender: Unrestricted EXCELLENT APPEARANCE Age: 30–45 Monthly salary: $12,000 Work Schedule Monday to Friday: 9:30 AM – 7:00 PM Saturday: 9:00 AM – 2:00 PM Position Type: Full-time, indefinite term Salary: $12,000.00 per month Benefits: * Option for indefinite-term contract Work Location: On-site employment