Customer Service Associate

Description

Job Summary: We are seeking a Customer Service Associate to serve as the primary point of contact with customers, manage orders, coordinate internal teams, and administer portals to ensure service delivery. Key Highlights: 1. Exciting international career opportunities 2. Dynamic, innovation-focused environment 3. Talented and diverse team guided by values that inspire passion **Customer Service Associate** ============================== **Location: Cuautitlán, Mexico** Our vision is bigger than the ocean: to become a true integrator of container logistics, connecting and simplifying our customers’ supply chains. We trust our people to make it happen. We are taking a major step forward on this journey, fulfilling a vital mission: supporting our employees so they can better support our customers. **What We Offer:** * Exciting international career opportunities to broaden your experience through our award-winning talent development initiatives focused on diversity. * A dynamic, innovation-focused environment designed to keep you motivated. * A talented and genuinely diverse team, guided by values that inspire passion and mutual support. * A culture of fairness, mutual respect, accountability, and care for our business and customers. * A competitive compensation and benefits package for full-time employees. * Globally recognized talent policies, with continuous investment in personal and professional development. We value the diversity of our talent and always seek to hire the best person for the role. We take pride in this and view it as a true source of strength for building high-performing teams. If you are interested in this position and want to build a career with us, we invite you to join our team! ️ **Key Responsibilities:** * Serve as the primary point of contact with customers, ensuring clear and timely communication. * Manage and track customer orders, requests, and appointments. * Coordinate with internal teams to ensure service-level agreement compliance. * Administer customer portals and monitor operational processes (appointments, shipments, etc.). * Monitor KPIs and proactively resolve incidents. **What We Are Looking For:** * 1–3 years of experience in **Customer Service, Logistics, or Supply Chain** * Experience managing **retail/wholesale customer portals** (highly desirable) * Knowledge of **key account appointment scheduling processes** (e.g., Liverpool, Coppel) * Analytical and problem-solving skills * Intermediate/advanced Excel (Power BI desirable) * Basic English (reading and writing for reporting) If you’ve read this far, we’re glad to know you’re interested in the position. And if you’re ready to use your skills to make a difference, we look forward to your application. Apply now! **Learn More About Us** A.P. Moller\-Maersk is an integrated logistics company dedicated to connecting and simplifying our customers’ supply chains. As a global leader in transport and logistics services, we operate in 130 countries and employ approximately 70,000 people. Learn more at: \-https://www.maersk.com We are committed to equal employment opportunity and provide reasonable accommodations to applicants with physical and/or mental disabilities. We value diversity and prohibit discrimination against any candidate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .