Quality Analyst

Description

Job Summary: We are seeking a Call Center Quality Analyst to monitor and evaluate telemarketing calls, provide feedback, and ensure quality standards. Key Highlights: 1. You will be part of a team focused on continuous improvement and excellence. 2. Ongoing training and a professional growth plan. 3. Teamwork and results-oriented approach. Join Credifiel and become part of a team dedicated to continuous improvement and excellence in telephone service. Responsibilities Monitor and evaluate the telemarketing team's calls. Identify areas for improvement in customer service and process compliance. Provide feedback to executives and operations leaders. Prepare quality reports and metrics. Ensure adherence to internal standards and policies. Requirements Experience in call center quality assurance or call monitoring. Knowledge of telemarketing campaigns. Proficiency in quality metrics and KPIs. Strong communication and analytical skills. Results-oriented mindset and ability to work effectively in a team. Schedule Monday to Friday, 11:00 AM – 8:00 PM Saturday, 9:00 AM – 2:00 PM We Offer Statutory benefits from day one Monthly gross salary of $10,000 Monthly bonus 9% savings fund contribution Subsidized cafeteria (50% subsidy) Life and accident insurance Ongoing training Professional growth and development plan Interested candidates may apply through this channel or send an updated CV.-Requirements- Minimum education: High school diploma (General Baccalaureate) 1 year of experience Keywords: analyst, quality, qa