Verification Processing Agent

Description

Summary: The Verification Processing Agent verifies various checks, researches cases, monitors progress, and ensures timely completion while maintaining language competencies. Highlights: 1. Engaging job at a multinational company 2. Dynamic work environment and an enthusiastic team 3. Helps resolve training and/or process issues **Verification Processing Agent (Full time)** with the following profile: **RESPONSIBILITIES** * Act as a verifier of various checks, to phone source institutions for verifications or as a processor using language competencies; * Work on queue of assigned verification checks; * Make research and review of the cases; * Monitor the progress of the cases that are assigned on queue; * Conduct research in new and existing countries; * Review process for existing countries and participates in the processes built for new countries; * Work with Operations to ensure that correct language templates are used; * Make sure the appropriate standard wording is used for the specific case; * Monitor workloads to ensure there are no delays and escalates any delay issues; * Make sure meeting the deadlines according to the procedures; * Helps resolve training and/or process issues; ***REQUIREMENTS*** * Excellent command of English and Spanish languages (both written and spoken), knowledge of Portuguese would be a plus; * Technical skills (Word, Excel, Powerpoint, Internet research, databases); * Personality competencies: analytical thinking, attention to detail, excellent time management; * Behavioural qualities: Problem\-solving, quality\-oriented attitude, ability to work with different people/institutions, exhibit diplomacy when it is needed, ready to adapt to potential changes, assertiveness, focused and serious approach to work; ***WHAT’S IN IT FOR YOU*** * Engaging job at a multinational company; * Excellent remuneration package and work\-life balance; * Dynamic work environment and an enthusiastic team; * Class A office in the central district; * Additional Health Insurance; * Food Vouchers; **Interested?** **Send your CV and Cover letter to: mgonzalez@icover\-services.com** Tipo de puesto: Tiempo completo Sueldo: $14,000\.00 al mes Beneficios: * Días de maternidad superiores a los de la ley * Días de paternidad superiores a los de la ley * Opción a contrato indefinido * Programa de referidos * Seguro de gastos médicos * Seguro de gastos médicos mayores * Seguro dental * Trabajo desde casa * Vacaciones adicionales o permisos con goce de sueldo * Vales de despensa Idioma: * Inglés (Obligatorio) * Portugués (Deseable) * Francés (Deseable) Lugar de trabajo: remoto híbrido en 06030, Tabacalera, CDMX