Customer Support

Description

Job Summary: We are seeking a Level 1 Customer Support Representative to manage national and international accounts, resolve operational issues, and ensure timely order processing. Key Highlights: 1. Manages national and international accounts of medium complexity. 2. Collaborates with logistics and supply chain to ensure compliance. 3. Maintains strong relationships with customers and internal departments. We are looking for a **Level 1 Customer Support Representative** who manages national and international accounts of medium complexity. This person will be critical in ensuring timely order processing, responding to daily inquiries, and resolving operational issues with greater autonomy than an entry-level role. This position requires attention to detail, organizational skills, and the ability to resolve most cases independently, escalating only strategic or highly complex matters. **Responsibilities** * Manage accounts and orders (national and international, mid-level). * Enter and track quotations, orders, and returns in ERP and CRM systems. * Respond to frequent requests: delivery updates, documentation, and order adjustments. * Collaborate with logistics and supply chain to ensure on-time and in-full fulfillment. * Monitor satisfaction of assigned customers and proactively follow up. * Identify patterns in recurring issues and propose improvements together with the senior team. * Support entry-level colleagues by sharing knowledge and practical solutions. * Maintain strong relationships with assigned customers and internal departments. **Requirements** * Completed high school diploma (bachelor’s degree or technical program preferred). * 1\-3 years of experience in Customer Support or similar roles handling national accounts and some international accounts. * Proven ability to manage high volumes of orders accurately. * Organizational and multitasking skills in dynamic environments. * Intermediate Excel proficiency. * Experience with any ERP system (e.g., JD Edwards, Oracle, SAP) is a plus. * Excellent verbal and written communication skills. * Experience with Salesforce or other CRM systems. (Desirable) * Knowledge of international trade processes. (Desirable) * Experience in industrial or manufacturing environments. (Desirable) * **English level: Intermediate/Advanced (able to hold a conversation in English)** Employment type: Full-time Salary: $18,000\.00 per month Benefits: * Company parking * Major medical expense insurance * Life insurance * Cafeteria service * Grocery vouchers Application question(s): * Have you managed international accounts? * English level (B1, B2, C1\) * Do you have customer support experience managing national or international order follow-up? Work location: On-site