Workshop Manager

Description

Job Summary: Ensure workshop repair productivity and quality by managing teams and processes to meet management objectives. Key Highlights: 1. Team leadership and coordination of automotive repairs. 2. Workshop capacity and available resource planning and optimization. 3. Information analysis for problem solving and efficiency improvement. **General Objective:** Ensure workshop productivity as well as repair or service quality, thereby contributing to the achievement of management-set objectives. **Education Level:** Completed Automotive Technical Program. **Knowledge:** Implementation of work processes, control and tracking tools, information analysis and problem-solving tools, computer equipment operation, Office software suite (Excel – intermediate level, Word – intermediate level, Outlook), internet navigation **Experience:** At least 1 year managing work teams. **Expected Behaviors:** Objective, analytical, calm, stable, and persevering in approaching tasks. Works effectively in one-on-one interactions, small groups, and work teams. Leads others based on knowledge and experience rather than natural charisma. Works effectively independently on planning, reflection, and problem-solving tasks. An open-minded individual willing to act autonomously, with little or no direction or guidance from others. Motivated by challenging and difficult tasks requiring thorough analysis. **Main Responsibilities:** * Workshop Planning: Calculate workshop capacity per type of work it can handle, determining the optimal allocation of available resources. Identify ongoing jobs and consider them when updating workshop capacity. Consider scheduled appointments to determine remaining capacity for walk-in customers. * Reserve vehicle repairs in the electronic and/or manual Magnetoplan system, indicating assigned technician, type of work, and required repair time. * Coordinate, guide, and supervise workshop staff while maintaining discipline and a positive working environment. * Coordinate support from Master Technician / Diagnostic Technician to Service Technicians for complex jobs or when encountering repair difficulties. **Manage complementary diagnostics for** General repairs requiring such support, performed by the Master Technician / Diagnostic Technician. * Verify and validate repair estimates within the workshop area. * Ensure workshop information systems are used and consulted by technical staff, taking responsibility for job execution and compliance with Service Actions and Campaigns according to instructions described in brand-provided repair systems and manuals. * Review and authorize additional jobs identified by Service Technicians, and reserve them in Magnetoplan once authorized by the customer. * Review technicians’ repair time records and identify average times required for various operations within each repair, minimizing risks of over- or under-scheduling workshop capacity. * Evaluate and analyze records of productive and unproductive time to optimize staff efficiency and productivity, and ensure balanced workshop utilization. * Ensure DISS reports are correctly and promptly closed. * Jointly define, with the Service Manager and Quality Controller, corrective actions that—once implemented—guarantee elimination of repeat repairs. * Monitor warranty repairs to ensure compliance with VWM standards and obligations assumed by the dealership. * Supervise proper placement of repaired/finished vehicles in their designated spaces. * Maintain special and hand tools, diagnostic equipment, and technical literature in operational condition. * Propose career development plans for technicians aligned with performance and specialization. * Ensure all diagnostic equipment is updated to the latest version communicated by VWM to its Volkswagen dealer network, as well as workshop IT tools (systems and applications). * Conduct periodic inventory of equipment and tools (special and hand tools) at least once every six months. * Apply procedures and forms to which the dealership committed to VWM for service process compliance in accordance with job responsibilities. * Attend courses and training sessions convened by VWM for its dealer network personnel, as well as internal courses provided by the dealership. * Responsible for monitoring compliance with optimal Safety and Hygiene conditions in the Service Workshop. Employment Type: Full-time, Indefinite-term Salary: $1\.00 \- $2\.00 per month Benefits: * Savings fund * Complimentary uniforms * Grocery vouchers Experience: * two: 1 year (Preferred) Work Location: On-site employment