Job Summary: We are seeking a Technical Support Engineer with experience in user support, incident diagnosis, and escalation to specialized teams within a dynamic environment. Key Highlights: 1. Join a stable team with professional growth. 2. Handle technical support requests via phone and remote assistance. 3. Your technical expertise makes a difference and has a daily impact. **HumanumCore is looking for a Technical Support Engineer in Bosques de las Lomas \- Miguel Hidalgo, Mexico City** -------------------------------------------------------------------------------------------------------------- Do you have experience providing **technical support to users**, and are you interested in joining a technological and dynamic environment? This is your opportunity to join a stable team with fixed working hours and professional growth. ### **What will you do in this role?** * Handle technical support requests from users via phone and remote tools. * Diagnose and resolve incidents related to software, hardware, and access. * Log and track cases in ticketing systems or internal platforms. * Escalate incidents to specialized teams when necessary. * Document solutions and maintain professional, service-oriented support. ### **Requirements** * Completed high school diploma or technical degree in computer science, information systems, or related field. * Minimum of **1 year of experience in technical support, help desk, or technical call center**. * Experience with clients in the financial sector (banking, fintech, insurance) is desirable. * Basic knowledge of networking, equipment diagnostics, and remote access. * Strong verbal and written communication skills. ### **What we offer** * **Net monthly salary: $15,000** * **Statutory benefits from day one** * Ongoing technical training * Fixed working hours * **100% on-site work arrangement in Bosques de las Lomas, Miguel Hidalgo, CDMX** Join a team where your technical expertise makes a difference and your work has an impact every day. **Apply now and take the next step in your professional career.** **Desired education level:** Higher Education \- Incomplete **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * Customer service * Remote support * Sense of urgency *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69c2e8313e00003000e101b1\&source\=indeed*