Technical Support

Description

Job Summary: Provides technical support to users, performs preventive and corrective maintenance, installs and configures software and hardware, and ensures cybersecurity. Key Highlights: 1. Comprehensive technical support for users and equipment. 2. Management and maintenance of technological infrastructure. 3. Focus on cybersecurity and data recovery. **Additional Requirements** * Valid driver's license and ability to operate a standard vehicle. * Flexible schedule and availability for travel between sites. * Technical or engineering education in systems, computer science, or related fields. * Minimum 4 years of experience in technical support or similar roles (preferred). **General Job Responsibilities** * Diagnose and repair hardware and software failures. * Perform periodic preventive maintenance on office equipment. * Document repairs performed and generate service reports. * Software and hardware installation and configuration: Install operating systems, drivers, and applications required by each department. * Configure peripherals and ensure compatibility with the corporate network. * Keep systems and software licenses up to date. * Network administration: Monitor internal and external network connectivity. * Assist in user creation and management, permission assignment, and data backups. * Cybersecurity: Implement protective measures and digital security policies. * Perform backups and develop disaster recovery plans. * Update antivirus software and control access to sensitive systems. * Troubleshooting and user support: Respond to in-person and remote technical support requests. * Provide basic user guidance for proper equipment usage. * Escalate critical or recurring incidents to the appropriate department. * Administrative and technological infrastructure management: Track equipment, license, and accessory inventories. * Collaborate in documenting technical processes and user manuals. **Job Responsibilities** * Provide technical support to users to resolve hardware, software, and network issues. * Perform preventive and corrective maintenance on computers and peripherals. * Install and configure software, hardware, and operating systems according to departmental needs. * Monitor the network and ensure equipment connectivity. * Safeguard information security by applying basic backup and protection policies. * Log and track technical incidents until resolution. **We Offer** * **Competitive salary** * **Statutory benefits** * **Uniforms** * **Job stability and growth opportunities** * **One-week salary advance\*** Employment type: Full-time Salary: $4,000.00 \- $5,000.00 per week Work location: On-site employment