IT Engineer (Technical Support)

Description

Job Summary: We are seeking an IT Engineer with experience in comprehensive technical support to ensure the proper functioning of equipment, networks, and systems within an HVAC solutions corporate entity. Key Highlights: 1. Dynamic, results-oriented role with a technology focus 2. Promotes professional development and offers continuous training 3. Contributes to operational efficiency and business continuity **Position: IT Engineer (Technical Support)** **About Us** We are a leading corporate entity in HVAC solutions, focused on innovation, customer service, and sustained growth. Our operational model is driven by technology, where digital tools and technological infrastructure are critical to business efficiency. We foster professional development among our employees within a dynamic, results-oriented environment with a strong emphasis on technology. **Job Objective** To provide comprehensive technical support to the corporate entity, ensuring the proper functioning of equipment, networks, and systems, thereby contributing to operational efficiency and business continuity. **Key Responsibilities** * Provide technical support to users (hardware and software) * Install, configure, and maintain computing equipment * Support structured cabling and networking * Perform preventive and corrective maintenance of equipment * Manage and track internal incidents * Provide support for digital platforms, email, and access systems * Control and update the IT equipment inventory * Assist in implementing technological improvements **Required Profile** * Age: 23 to 35 years (approx.) * Education: Bachelor’s degree in Systems Engineering, IT, Computer Science, or related field * Experience: 1–2 years in technical support * Knowledge of hardware, software, and networking * Service orientation, organizational skills, and problem-solving ability **Job Focus** * 70% operational (technical support, maintenance, user assistance) * 30% strategic (improvement proposals, optimization of technological tools and processes) **Desirable Requirements** * ERP system proficiency (preferably Odoo) * Willingness to travel **Work Schedule** **Paid Week:** * Monday to Friday, 08:00–17:30 hrs (1-hour lunch break) **Unpaid Week:** * Monday to Thursday, 08:00–17:30 hrs (1-hour lunch break) * Friday, 08:00–16:00 hrs (45-minute lunch break) **Benefits and Organizational Culture** * Monthly productivity bonus (focused on performance and achievement of IT objectives) * Employee loan fund * Major medical expense insurance * Continuous personal and professional development training * Academic advancement support * Monthly team-building activities * Excellent work environment focused on employee development **Additional Time Off** * December 24 * December 25 * 1 day during Holy Week * Half-day off for birthday * **Short Fridays (approx. 2 per month, per internal calendar)** **Additional Compensation** * Punctuality and attendance bonuses * Incentive program based on achievement of IT department objectives * Career development plan and continuous training within the corporate entity **What We Are Looking For** We seek a highly responsible individual with a service-oriented attitude and passion for technology—someone who enjoys both fieldwork (infrastructure, cabling, equipment) and digital support, and who proactively proposes improvements to enhance the corporate entity’s technological efficiency. **Apply now and grow with us. :) Employment Type: Full-time, Indefinite-term contract Salary: $13,000\.00 \- $16,000\.00 per month Benefits: * Major medical expense insurance * Company-provided mobile phone * Complimentary uniforms Work Location: On-site employment