First-Level Technical Support

Description

Job Summary: Provide first-level technical support, issue handling and ticket tracking, installations, maintenance, and customer training to ensure customer satisfaction. Key Highlights: 1. First-level technical support and ticket tracking 2. Installation, maintenance, and customer training 3. Field diagnosis and resolution of incidents First-Level Technical Support Engineer Hybrid work model (in-person and remote) Travel availability is mandatory Job Objective Provide first-level technical support, issue handling and ticket tracking, field-agnostic support, installations, maintenance, and customer training, ensuring timely service delivery and customer satisfaction. Requirements Bachelor's degree in Electronics Engineering or related field (mandatory) Minimum 2 years of experience in technical support / field service Experience managing support tickets (Zendesk, Zammad, OTRS or similar preferred) Knowledge of: Measuring instruments Interpretation of electronic schematics Hardware/software installation and configuration Preventive/corrective diagnosis and maintenance Windows and installation software packages Analog and digital electronics Travel availability Responsibilities Ticket handling and tracking Field diagnosis and resolution of incidents Installations, upgrades, and maintenance Technical training for customers Escalation of incidents to higher support levels Case documentation, manuals, and knowledge base updates Specialized technical support and consultation Compensation $15,000 MXN monthly gross Benefits Statutory benefits $1,000 MXN food vouchers $700 MXN transportation allowance Life insurance Additional paid leave days Laptop and mobile phone with service plan Backpack, uniform, and safety boots Travel expense card Direct employment Working Hours Monday to Friday, 8:30 AM to 5:30 PM Location: Avenida Normalistas 1175, Colinas de la Normal, 44270 Guadalajara, Jalisco . -Requirements- Minimum education: Higher education – Bachelor's degree 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist