Night Auditor

Description

Job Summary: The Night Auditor is responsible for verifying account accuracy, balancing daily revenue, performing administrative closing, and serving as front desk agent and security officer during the night shift. Key Highlights: 1. Responsible for daily audit and administrative closing. 2. Customer service and security management during the night shift. 3. Accounting duties and guest assistance. Job Description: The Night Auditor is responsible for verifying the accuracy of guest accounts, reconciling folios and daily revenue, and completing the day’s administrative closing. Additionally, they serve as front desk agent and security officer during the night shift, ensuring high-quality guest service and prompt resolution of any incidents. **2\. Key Responsibilities** * **Accounting Processing:** Perform daily night audit in the property management system (PMS). Verify that room charges, taxes, and incidental charges are accurate. * **Cash Reconciliation:** Reconcile sales from various departments (Restaurant, Bar, Spa, etc.) against system reports. * **Guest Service:** Manage nighttime *check\-in* and *check\-out*, respond to guest requests, and resolve complaints efficiently. * **Report Generation:** Prepare and distribute daily financial reports to management and the accounting department. * **Security and Surveillance:** Conduct inspection rounds to ensure facilities are secured and safe. Act as first responder in emergencies (e.g., fires, electrical failures). **3\. Candidate Profile Requirements** * Bachelor’s degree or technical diploma in **Hospitality and Tourism**, **Accounting**, **Business Administration**, or related fields. **Experience** * Minimum 1–2 years in front desk or auditing roles. * Prior experience working night shifts (preferred). **Technical Knowledge** * Proficiency with hotel software (e.g., Opera, Cloudbeds, Arpón, or similar). * Intermediate proficiency in Microsoft Excel. * **Languages:** Fluent English (ability to hold conversations and resolve issues with international guests). **4\. Competencies** * Honesty and integrity * Basic accounting * Self-management (ability to work independently) * Handling of foreign currencies and banking terminals * Attention to detail and thoroughness * Problem-solving under pressure * Customer service orientation * Security and civil protection protocols * **5\. Working Conditions** * **Schedule:** Typically from **23:00 to 07:00**. * **Environment:** Hotel front desk or administrative office. * **Effort:** Requires sustained alertness throughout the night shift and ability to respond promptly to unexpected situations. **6\. Performance Indicators (KPIs)** * **Closing Accuracy:** Percentage of errors identified in folios after audit. * **Response Time:** Speed of addressing guest requests during the early-morning hours. * **Reporting Punctuality:** Timely delivery of the audit folder to the administrative team first thing in the morning. Employment Type: Full-time Employment Type: Full-time Salary: $15,000\.00 \- $18,000\.00 per month Benefits: * Option for indefinite-term contract * Complimentary uniforms Work Location: On-site employment