Customer Service

Description

Job Summary: We are seeking a Junior Customer Service Talent with strong organizational skills and excellent interpersonal communication—key to our operations and customer satisfaction. Key Highlights: 1. Key position for customer satisfaction and financial health 2. Ideal for professional growth within a high-end real estate developer 3. Culture of continuous innovation in a youthful environment **CUSTOMER SERVICE** THE DVLPR **Location:** Colonia Americana, Guadalajara, Jal. (On-site) **Salary:** $12,000\.00 per month (gross) **About the Role** At **THE DVLPR**, we seek a Junior Talent with strong organizational ability and outstanding interpersonal skills. This role is critical to our operations, as you will serve as the bridge between our customers’ satisfaction and the financial health of our projects. It is an ideal position for someone at an early career stage who aims to master internal processes within a high-end real estate development firm. **Key Responsibilities** * **Collections Management:** Proactively monitor client accounts, issue statements and payment reminders to ensure steady revenue inflow. * **Customer Support:** Serve as the first point of contact to resolve inquiries, provide project-related information, professionally and promptly follow up on requests, and refer clients to the appropriate department as needed. * **Administrative Control:** Verify incoming payments, organize client files, and collaborate with the finance team to maintain reconciled records. * **Conflict Resolution:** Address incidents or delays with a solution-oriented attitude while consistently upholding service excellence. **Minimum Requirements** * **Education:** Bachelor’s degree in Administration, Accounting, Finance, or related field (currently enrolled or graduated). * **Experience:** 1–2 years in customer service or administrative support (internships accepted). * **Technical Skills:** Proficiency in Excel (basic or intermediate) and ability to quickly learn digital tools (ERP, Google Drive, AI). * **Competencies:** Emotional intelligence for client interactions, excellent spelling, negotiation ability, self-management, and exceptional attention to detail. **We Offer** * **Base Salary:** $12,000\.00 gross monthly. * **Professional Growth:** Career development plan—you grow alongside the company. * **Benefits:** Statutory benefits. * **Work Environment:** Youthful office located in one of the most iconic towers in Colonia Americana, fostering a culture of continuous innovation. * **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM. **THE DVLPR** *Where Growth Meets Grandeur.* Employment Type: Full-time Salary: $12,000\.00 per month Benefits: * Complimentary beverages * Sick leave days * Option for indefinite-term contract * Additional vacation days or paid leave Education: * Incomplete or ongoing bachelor’s degree (preferred) Experience: * Collections management or payment follow-up: 1 year (preferred) Work Location: On-site employment