MacStore Technical Support

Description

Job Summary: We are seeking a Computer and Telecommunications Equipment Technician with experience in Apple products to provide customer support and service. Key Responsibilities: 1. Provide first- and second-level support to Apple users 2. Personalized assistance and issue resolution 3. Professional stability and development **At MacStore, the #1 Apple distributor, we are looking for:** ### **Computer and Telecommunications Equipment Technician for the branch:** **MACSTORE GRAN PLAZA** **Requirements:** * Completed high school diploma / technical degree. * Minimum 1 year of experience repairing computers and telecommunications equipment. * Passion for customer service and support. * Residence near the work location. **Responsibilities:** * Provide first- and second-level support to Apple users. * Personalized assistance and issue resolution. * Follow-up on completed services. * Promotion and sale of additional services. * Achievement of performance metrics and KPIs. **We Offer:** * Base monthly salary of $9,900.00 MXN (gross). * Apple Certified Macintosh Technician certification. * Benefits and perks exceeding statutory requirements. * Monthly food voucher. * Profit-sharing (approximately 3 months' salary). * Salary increase after the fourth month. * Life insurance. * Savings fund. * Punctuality bonus. * Commissions ranging from 9% to 20% of the total amount for services performed. * Bonus for achieving KPIs. * 100% IMSS social security contributions. * Direct, indefinite-term employment contract. * Professional stability and development. * **Rotating schedule Monday through Sunday, with one weekday day off: 11:00 AM to 8:00 PM and 12:00 PM to 9:00 PM** If you are interested and meet the above requirements, please apply through this channel and we will contact you shortly.