Nutritionist for Customer Support

Description

Job Summary: We are seeking a person passionate about nutrition and customer service to join our support team as the first point of contact for users. Key Highlights: 1. Passionate about nutrition and customer service 2. Collaboration with a team of nutritionists 3. First point of contact for users IMPORTANT Please apply on our careers website to increase your chances of being considered **https://careers.avena.io/** **About Avena** Avena is the leading Spanish-language nutrition platform, used by thousands of healthcare professionals, clinics, and companies. At Avena, we believe our technology can extend people's healthy lifespan. **About the Role** We are seeking a person passionate about nutrition and customer service to join our support team. You will be the first point of contact for our users, helping them resolve questions regarding nutritional plans, platform usage, and tracking their health goals. **Responsibilities** * Respond to user inquiries via chat, email, and phone * Resolve technical issues related to the platform * Collaborate with the nutritionist team to escalate complex cases * Document user feedback to improve the product * Maintain high customer satisfaction standards Requirements \* Bachelor's degree in Nutrition, Health Sciences, or a related field * Excellent written and verbal communication skills * Prior customer service experience (preferred) * Basic knowledge of digital tools * Empathy and service orientation 40 hours per week Monday to Friday and 2 Saturdays per month Comprehensive medical expense insurance Employment Type: Full-time Salary: $12,696\.75 \- $16,302\.97 per month Work Location: On-site