Administrative Assistant

Description

**Job Objective** Provide comprehensive service to key customers, ensuring timely order tracking, logistical coordination of deliveries, after-sales support, and accounts receivable recovery, thereby contributing to efficient operations, customer satisfaction, and continuous service improvement. **Functions and Responsibilities** **Customer Service** * Provide direct and personalized service to assigned customers. * Track orders from placement through final delivery. * Address customer inquiries, requests, incidents, and after-sales requirements. * Maintain ongoing communication with customers regarding order status. **Logistical Tracking** * Verify that packages or orders are delivered to the correct address and within the agreed timeframe. * Monitor deliveries, supporting evidence, and delivery confirmations. * Coordinate reshipments, returns, or delivery incidents. * Update delivery statuses in the system. **Administrative and Commercial Management** * Record orders, incidents, and follow-ups in the ERP or internal system. * Prepare service, delivery, and performance reports. * Validate invoicing, payments, and commercial documentation as applicable. * Identify opportunities for process improvement in customer service and delivery. **Education** * Completed or incomplete Bachelor’s degree in Administration, Business, Logistics, Marketing, or related field (preferred). **Experience** * 1 year of experience in customer service, commercial follow-up, or administrative support. **Technical Knowledge** * Administrative/commercial ERP * Intermediate Excel (tables, filters, charts, basic databases) * Basic CRM (preferred) * Logistical tracking and courier services **Competencies and Skills** * Excellent customer interaction * Organization and punctual follow-up * Effective communication * Problem solving * Information analysis * Working under pressure * Attention to detail * Responsibility and confidentiality **Benefits** · Work schedule: Monday to Friday, 9 a.m. to 6 p.m. · Statutory benefits · $10,000 monthly net pay **Work Schedule**: 9 a.m.\- 6 p.m., Monday to Friday Employment Type: Full-time, Indefinite-term Salary: Starting from $10,000\.00 per month Benefits: * Free parking * Option for indefinite-term contract Education: * Completed Bachelor’s degree (preferred) Experience: * Customer service: 1 year (preferred) Work Location: On-site employment