Job Summary: We are seeking a Software Technical Support professional to assist users and resolve system incidents, manage tickets, and provide remote support. Key Highlights: 1. Technical support role focused on incident resolution 2. Variety of functions including configuration and training 3. Opportunity for development in a dynamic environment A growing company is looking for **Software Technical Support** to assist users and resolve system incidents. Requirements * Education: Technical or Bachelor’s degree in Systems, Computer Science, or related field * 6 months to 2 years of experience in technical support / help desk * Knowledge of Windows, Windows Server, SQL Server, and remote support * Experience with remote connections via Microsoft Teams, GoToAssist, TeamViewer, AnyDesk * Experience with virtualization using Hyper\-V and VMware * Availability to travel every two months to Chihuahua, Cd Juarez, Monterrey, Tijuana, or Mexicali. * **Desirable**: virtualization, .NET, APIs, databases, Access, ASP.Net Core MVC, HTML with scripts (JavaScript), and knowledge of MQTT. Responsibilities * Management and tracking of support tickets * Phone support and remote assistance * Diagnosis and resolution of software incidents * Installation and configuration of systems * Delivery of in-person and remote training sessions * Documentation of cases, manuals, and reports * Escalation of complex incidents **We Offer** * Gross monthly salary of **$12,000 to $14,000** * Full statutory benefits * Commissions for courses (average $80 USD for remote and $300 USD for on-site) * Early Friday dismissal * Working hours: Mon–Thu 8:00–17:30 \| Fri 8:00–16:00 * 100% covered travel expenses when required **Apply through this channel.** Employment type: Full-time, Indefinite term Salary: $14,000\.00 per month Workplace: On-site employment