Job Summary: We are seeking a professional to provide support for IT Group’s products, ensuring customer satisfaction and SLA compliance within a collaborative and growth-oriented environment. Key Highlights: 1. Fosters a collaborative work environment and professional growth 2. Provides innovative and efficient solutions to customers 3. Opportunities for professional growth and development **About the Company** We are a leading company in the information technology sector, with over 10 years of market experience. We focus on delivering innovative and efficient solutions to our clients while staying at the forefront of technology. We value our team’s talent and foster a collaborative and professionally growth-oriented work environment. Location: This position is based in Mexico City. **Job Responsibilities** Timely and effective support to the installed base for IT Group’s product support, achieving agreed-upon timeliness indicators (SLAs) with groups, brands, and associations, thereby ensuring customer satisfaction. **Job Requirements** * Minimum university degree. * SQL knowledge. * Remote connection knowledge. * Information analysis knowledge. * Experience in technical support. * SLA management experience. **Additional Benefits and Perks** * Competitive monthly salary of 15,000 to 18,000 pesos. * Permanent full-time employment. * On-site work modality. * Opportunities for professional growth and development. * Collaborative and dynamic work environment. **Working Hours** * Monday to Friday, 9:00–18:00; Saturday, 9:00–14:00 ***Location: Guadalajara*** Employment Type: Full-time Salary: $13,000.00 – $15,000.00 per month Benefits: * Option for indefinite-term contract * Remote work option Application Questions: * Do you have customer service experience? * Do you have knowledge of WEB/DNS management? * Do you have SQL handling experience? * Do you have knowledge of the automotive sector? Workplace: On-site employment