Customer Service - Customer Support

Description

Job Summary: Provide empathetic customer support, track orders, and resolve incidents to ensure a positive experience in every interaction. Key Highlights: 1. Timely, clear, and empathetic customer service 2. End-to-end order management and incident resolution 3. Collaboration with internal departments and proposal of improvements Job Objective: Provide timely, clear, and empathetic support to Mexico Makers customers, ensuring accurate order tracking, incident resolution, and delivery of a positive experience in every interaction. Requirements: **Completed high school diploma (bachelor’s degree incomplete or completed preferred). **1–2 years of experience in customer service, customer support, or call centers. **Experience in order tracking or e-commerce/logistics is preferred. **CRM proficiency (HubSpot, Zendesk, Salesforce, or similar). **Proficiency in Microsoft Office / Google Workspace. **Knowledge of customer service processes and complaint handling. Skills: **Clear and effective communication. **Empathy and customer interaction skills. **Organization and follow-up capability. **Problem-solving ability. **Frustration tolerance. Main Responsibilities: --Respond to inquiries via email, phone, WhatsApp, and/or digital platforms. --Provide information on products, delivery timelines, processes, and services. --Follow up promptly on requests until resolution. --Monitor order status (production, shipping, delivery). --Coordinate with internal departments (production, logistics, sales). --Inform customers about progress, delays, or changes. --Manage complaints, returns, or clarifications. --Propose quick and effective solutions. --Escalate critical cases when necessary. --Document interactions in CRM or internal systems. --Maintain updated customer history records. --Generate basic incident and service reports. --Identify opportunities for process improvement. --Contribute ideas to optimize customer experience. --Maintain clear, professional, and brand-aligned communication. Employment Offer: Monthly gross salary of $11,000 to $13,000. Statutory benefits (IMSS, vacation, and year-end bonus). On-site work mode. Monday to Friday, 9:00 AM to 6:00 PM, plus one Saturday per month on standby. Paid training. -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 2 years of experience Age: between 20 and 35 years Knowledge: Advisory capacity, Empathy, CRM, Logistics, Customer Service, Resolution, Customer Support Keywords: service, service, care, customer, client