**General Objective:** Implement strategies that foster a loyalty-based relationship between physicians and the organization, resulting in an increase in patient volume. Serve as the liaison between physicians and the organization’s operational and administrative departments, promoting effective and continuous communication. **Job Responsibilities:** * Conduct medical visits according to a prior classification—by productivity, specialty, or specific project. * Promote the services offered by the Hospital to physicians and their patients, ensuring safety and quality. * Serve as the institutional communication channel between physicians and the Hospital: a. Communicate and promote the Hospital’s mission, vision, and philosophy, fostering connection and integration. b. Disseminate important updates and changes, such as new services or equipment. c. Address and follow up on physicians’ questions, complaints, and concerns. * Provide support and assistance in administrative processes: a. Ensure physician credentialing. b. Maintain an updated database of all Hospital physicians. c. Monitor physician activity and productivity. d. Safeguard the institutional image of physicians. e. Record physician profiles—including all interactions with them—using the CRM (Salesforce). * Execute institutional projects aligned with corporate strategy, such as: o Digital campaigns. o Physician networks for companies and/or insurers. o Integration events. o Education and training initiatives. o MAC Physicians Congress. o Physicians Society. o Loyalty programs: Mac Premia, Parking, among others. * Support the Medical Directorate in all matters involving interaction with physicians. * Conduct quarterly physician satisfaction surveys and calculate the Net Promoter Score (NPS). **Education:** Bachelor’s degree in Communication, Marketing, Business Administration, or related field. **Experience:** 2 years. Customer service and client-facing experience. Hospital sector knowledge is preferred. **Schedule:** — **Travel Required:** — **We Offer:** **Hospital:** **MAC Puebla** CONTACT **Email:** reclutamiento.puebla@hospitalesmac.com **Phone:** Apply