**At Sitwifi, we like to make our own rules.** *Each one of our collaborators adds a special touch to the brand, and we want you to be part of this.* We are responsible for delivering the best telecommunications management service in Mexico, Central America, and LATAM to connect millions of people; you are responsible for developing your talent. **Job Objective:** Provide customer support to assist them during the process of connecting to the hotel’s wireless network; deliver superior service and identify potential areas for improvement (low coverage, low speeds, disconnection issues, etc.), then channel these issues to the corresponding departments, review them, and reach a resolution. **What are we looking for?** * Bachelor’s degree / Engineer / Technical Superior University degree in Computer Science, Networks, Telecommunications, or related field (intern or graduate) * Experience diagnosing network issues * Knowledge of Ruckus (Switches and APs), Fortinet, Structured Cabling. * Ability to use help desks (Zendesk) to create and/or review tickets. **What do we offer?** * Gross salary + PL + Quarterly bonus * Phone allowance * Per diem / Transportation assistance * Free uniforms * Life and career plan * Our goal is for you to develop in a healthy environment * Continuous feedback Job type: Full-time Salary: $15,000.00 per month Benefits: * Flexible working hours * Option for indefinite-term contract * Company phone * Free uniforms Experience: * Customer service: 1 year (Desirable) Workplace: On-site employment