Job Summary: We are seeking a Systems, Support, and Integrations Coordinator to lead the full operation of systems, infrastructure, and root-cause problem resolution. Key Highlights: 1. High-impact, autonomous role focused on key improvements. 2. Emphasis on resolving root causes and standardizing processes. 3. Training included on internal business systems. Systems, Support, and Integrations Coordinator Monterrey, Nuevo León $30,000 to $35,000 monthly gross salary On-site About the Role We seek a technical, solution-oriented professional with sound judgment, capable of taking full ownership of systems, support, and infrastructure operations. This is not a help desk role. It is a position for someone who wants to step in, understand, organize, and resolve issues at their root. We do not seek fire extinguishers—we seek those who eliminate root causes. You will work with internal business systems (training included), as well as the full technology infrastructure: hardware, networks, servers, and process automation. Role Objective Ensure operational stability of systems and infrastructure by resolving root causes, standardizing configurations, and developing improvements that reduce operational dependency. Responsibilities Technical support to users (hardware, software, connectivity) Diagnosis and resolution of failures in equipment, network, and infrastructure Network administration (modems, routers, cabling, internet) Basic server administration, backups, and access management Configuration and maintenance of internal systems (training included) Development of automations or reports (Python or similar tools, supported by AI) Vendor technology follow-up Execution of preventive and corrective maintenance Documentation of configurations and solutions Process standardization to prevent recurrence Resolution of structural issues (not just symptoms) Participation in implementation of new products/processes Required Profile Degree in computer science, information technology, or related field (incomplete degrees accepted) Solid experience in technical support and infrastructure Practical knowledge of networks, connectivity, and troubleshooting Experience with enterprise or operational systems Experience in automation (Python or similar) Ability to work autonomously Strong follow-up and task closure capability What We Highly Value Experience working independently, managing the entire technical environment Resolving root causes (not just incidents) Using AI to accelerate technical solutions Ability to bring order to disorganized environments Clear, structured documentation KPIs for the Role Ticket resolution time Preventive maintenance compliance Reduction in recurrence Operational stability of systems Correct configuration of new processes/products Level of documentation and standardization We Offer $30,000 to $35,000 monthly gross salary Training on business systems High level of autonomy Direct participation in key improvements High-impact role Employment Type: Full-time Salary: $30,000.00 – $35,000.00 per month Benefits: * Education support * Savings fund * Discounts and preferential pricing Workplace: On-site employment