DESCRIPTION *Location: Near Zona Mitras in Monterrey, N.L.* *A recognized national company specializing in security systems is seeking personnel for* ***Phone Support****. This position is essential to ensure rapid and efficient customer service during critical moments.* ### **Requirements** * Availability to work the **night shift.** * High school education incomplete or completed. * Minimum 6 months of experience in phone support. ### **Responsibilities** * **Answer customer calls** regarding received alarm signals, ensuring clear and effective communication. * **Correctly follow established security protocols** during each call, guaranteeing the integrity of our customers and their information. * **Provide basic technical phone support** to resolve common concerns or issues our users may have. * **Generate service tickets for technical visits** for the customer, providing detailed information about the situation and next steps. ### **We Offer** * Base salary of **$2,695 weekly net.** * **Grocery vouchers** up to $1,300 per month. * **Productivity bonus** of $1,500 per month. * **Life insurance.** * Comprehensive training for the position. * **Salary increases** up to $3,010 weekly net. * **Statutory benefits** from day one. ***We invite you to join us and contribute to our mission of delivering exceptional service to our users. We look forward to welcoming you!***