Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, thereby optimizing their experience and ensuring excellent service and sales. Key Highlights: 1. Customer counseling and service 2. Building friendly relationships with customers 3. Ensuring service and sales experience **Header \- External** ------------------------- VP: VPGM Region Sur Pacífico Entity: Tlaxcala Location Type: Apizaco Store **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish friendly and service-oriented relationships with customers to ensure service levels, providing appropriate alternatives for issue resolution. Implement quality standards established by Management, while also ensuring the best service and sales experience. Accurately and completely record customer visits in company systems to enhance satisfaction. Execute specialized process activities aligned with defined objectives. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Preferred Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required educational level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through reasonable workplace accommodations.