Description
We are seeking a professional for the Technical Services Control and Monitoring area (Dispatcher).
**This position focuses on ticket administration and monitoring, field service coordination, and operational incident tracking.**
Requirements:
* **Technical degree or Bachelor's degree in Systems, Computer Science, or related field.**
* **Minimum 1 year of experience in ticket tracking.**
* **Proficiency with tools such as Remedy, ServiceNow, Service Desk, or similar.**
* **SLA management.**
**Responsibilities:**
* Assignment and tracking of support tickets.
* Coordination with field technical staff.
* Incident escalation and monitoring.
* Status updates and service documentation.
* Communication with internal users and operational departments.
**We offer:**
* **Gross monthly salary of $13,900 \+ statutory benefits from day one.**
* **Working hours: Monday to Friday, 08:30 to 18:30 hrs.**
* **Half-day Saturday remote on-call shifts.**
**Near Plaza Dorada, Puebla city center.**
Salary: $12,000\.00 \- $13,900\.00 per month
Benefits:
* Professional development support.
* Salary increases.
* Company-provided mobile phone.
* Grocery vouchers.
* Restaurant vouchers.
Workplace: On-site employment