**IT People Talent is seeking a Bilingual Customer Support Specialist in Álvaro Obregón, Mexico City** ------------------------------------------------------------------------------------------ **Who We Are** * We are part of a global group specializing in software development, digital transformation, mission-critical solution support, strategic partnerships with diverse enterprises, and technology partnerships. We care for our employees and offer stability, professional growth, and extensive training. Therefore, we are looking for an on-site Bilingual Customer Support Specialist for our offices in Santa Fe. **With Us, You Can:** * Achieve stability and financial security, along with short- and medium-term professional and personal development. * Access training programs, mentoring, and certifications for both soft and hard skills. * Enjoy operational autonomy to improve processes, drive initiatives, enhance customer service, and foster continuous improvement. * Maintain a healthy work-life balance and high quality of personal life, within an excellent working environment. **Our Offer** Additionally, we offer job stability and financial security. Our package includes: * **Monthly Base Salary**: MXN 28,000–30,000 (direct employment, 100% gross salary), * **Work Schedule**: Monday through Sunday, with 2 weekdays off; rotating shifts (morning, afternoon, night) each month. * **Work Location**: Paseo de la Reforma, Santa Fe. **What You Need to Know** * Minimum 2 years of experience in similar roles: Application Support, Technical Support, Support Assistant, Support Analyst, Systems Assistant, Customer Support, or Client Service. * Advanced conversational English is mandatory. * 1–2 years of Level 1 (L1) end-user support experience, including ticket creation in Workforce Management (WFM) tools such as Zendesk, Freshdesk, Zoho, Dynamics, Jira, ServiceNow, Salesforce, Nice, Genesys, etc. * Strong sense of urgency, responsiveness to requests, and appropriate handling of end-users from business departments. * Advanced proficiency in Excel, Google Sheets, Tableau, or Power BI for data analysis and report generation. **Required Education Level:** High School Diploma (or equivalent) **Required Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * WFM Application Support * Excel, Google Sheets, Tableau, Zoho * Reporting using Power BI and Zendesk * Jira, Trello, Workforce Management, CRM * VIP Support / Service Desk Support *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6949da565300003e00be5774\&source\=indeed*