* Respond promptly and professionally to customer inquiries via phone or electronic ways. * Process orders, returns, and exchanges accurately and efficiently. * Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio. * Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction. * Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs. * Track order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders. * Ensures invoicing is executed on time and per local Government requirements. * Coordinates with commercial teams, technical development engineers and supply chain staff, researches and obtains resolution of a variety of customer complaints and issues. * Help develop and implement strategies for driving process improvement. * Facilitate root cause/corrective action communication with the field and customers. * Quotes lead times to customers on orders. * Independently handles routine problems such as coordination of product delivery or errors in type of product delivered. **What Matters to SABIC** * Bachelor's degree preferred. * Knowledge and understanding of supply chain process, materials planning, and logistics. * Experience working with SAP software (SAP ECC Sales \& Distribution). * Computer proficiency with the Microsoft Office suite (especially Excel/ PowerPoint). * Excellent communication and interpersonal skills. * Ability to interact with the customers in a helpful and friendly manner. * Ability to work well in a team environment. * Ability to set priorities and manage time in a dynamic work environment. * Strong problem\-solving skills and attention to detail. * Strong Excel skills. * Bilingual English / Spanish required.