Revenue Operations Analyst

Description

Job Summary: We are seeking an analytical professional to optimize processes, manage the CRM, and build KPI systems within a Revenue Operations team, driving commercial productivity. Key Highlights: 1. Operational process optimization and efficiency. 2. CRM (HubSpot) administration and evolution. 3. KPI system development for decision-making. ### **Our Revenue Operations Team** Our Operations team is a LATAM-based team responsible for increasing the productivity and efficiency of the entire commercial structure supporting the platform’s top sellers (Lead Generation, Sales Development, Sales, Onboarding, Customer Success, and Professional Services). The team interacts with multiple stakeholders and commonly works across several squads simultaneously. ### **The Scale of Your Challenge** * Structure and optimize operational processes, ensuring efficiency and scalability; * Administer, maintain, and evolve the CRM (HubSpot), including pipeline creation, workflows, dashboards, and integrations; * Build the KPI system used by the business for decision-making, combining Google Sheets, Excel, and BI tools; * Create automations using no-code tools such as Make (Integromat), n8n, Zapier, among others; * Collaborate with CS and Onboarding teams to ensure alignment and smooth cross-functional operations; * Ensure data quality and integrity across all utilized tools; * Collaborate with CS and Onboarding teams to ensure alignment, identify friction points, and propose continuous improvements. ### **What We’re Looking For** * Experience in areas such as Revenue Operations, Sales Operations, Customer Success Operations, Commercial Intelligence, Commercial Planning, or similar. * Experience administering HubSpot (administrator-level, not just user-level), including workflow design and execution, property management, reporting, and technical troubleshooting. * Strong proficiency in Google Sheets and Excel, including advanced formulas and automations; * Practical knowledge of no-code tools: Make (Integromat), Zapier, n8n; * Highly analytical profile, with excellent attention to detail and a problem-solving focus; * Comfort with technology and systems; * Ability to work autonomously and collaboratively across different departments. #### **Nice-to-Have** * Portuguese language knowledge. * Experience with SQL or visualization tools (Tableau). * Background in SaaS or e-commerce companies. Experience integrating HubSpot with other platforms via API. * ### **Our Hiring Process** We want you to have the best possible experience throughout our selection process. After you apply, our Talent Acquisition team will carefully review your profile and — regardless of the outcome — you’ll receive a response. Stages and timelines may vary per vacancy, but don’t worry — we’ll stay in touch with you throughout the entire process. ### **What We Offer** * Private health insurance; * 100% covered Portuguese language classes; * Internet bill reimbursement for a 50 Mbps connection; * Discounts on Coderhouse courses; * Extended family leave of 21 consecutive days for non-pregnant or adoptive individuals; * In addition to standard vacation days, we offer a dedicated week off to recharge between the end and beginning of the new year; * A fully free Tiendanube account for you or someone in your circle; * We are \#remotefirst — remote work is prioritized within the country of hire whenever the role allows; It’s an environment of constant challenge, purpose, and protagonism — here, innovation stems from thinking big and having a giant attitude. * ### **Privacy Notice** Tiendanube is committed to protecting privacy and ensuring the security of individuals applying to the positions we offer. To evaluate your application, we will access part of your information, which will be reviewed before proceeding. We will use this data to carry out recruitment and selection processes. Additionally, we take our people very seriously and only share information that is truly necessary. Ultimately, we retain your data in our system only for as long as it is genuinely needed. Tiendanube was born with a massive purpose: **to reduce entrepreneurial barriers to zero**, empowering, through technology, the stories of millions of people across Latin America so they can turn their dreams into lasting narratives. Our ambition is clear: **we aim to be the obvious choice for all entrepreneurs — whether those just starting out or those already selling millions.** Beyond societal impact, we seek to build a massive and profitable business capable of sustaining and financing its own growth in a highly competitive landscape and a challenging macroeconomic environment. That is the challenge that motivates us — and with this mindset, we continue driving our customers’ growth. Being among the greats requires commitment, focus, and resilience on a journey that, by nature, is long. We know only those passionate about their work can connect with our dynamic. If you seek comfort, easy solutions, or well-trodden paths — and believe reward should precede results — Tiendanube is not for you. But if you have **a thirst for innovation**, are aware of the challenges and the need to **constantly adapt**, enjoy autonomy, seek to **deliver excellence-driven results** that add value to customers, and want to be in an **environment that constantly challenges you**, then this is your place. We continue transforming challenges into opportunities and innovation into real impact. We put our customers at the center of everything because the passion for entrepreneurship unites and motivates us to keep defining the future of digital commerce in Latin America. **Tiendanube** **Built by those who think big and have a giant attitude.**