Operations Analyst Apply Now NO.1 LOGISTICS SECTOR COMPANY About DHL We are the world’s largest logistics leader, creating competitive advantage for our customers by delivering logistics solutions based on our global standardized warehousing, transportation, and integrated services. Our people are our greatest asset. We are certified as a Great Place to Work employer. At DHL, you will find a culture that embraces diversity and collaboration; empowers your strengths; and builds trust through our core values of respect and results. A world powered by logistics. A company driven by its people. Job Description Operations Analyst responsible for tracking engineer collections and billing in Oracle. Requirements Experience: • Minimum 1–2 years in billing, logistics, collection scheduling, or customer service. • Preferred experience in transportation, logistics, or supply chain companies. Technical Knowledge: • Advanced Excel skills (pivot tables, formulas, data analysis). • ERP knowledge (SAP, Oracle, or similar). • Billing processes and document control. • Route/collection planning and scheduling. Competencies: • Attention to detail and accuracy in data handling. • Organization and planning to meet established deadlines. • Effective communication with customers and internal departments. • Problem-solving and decision-making under pressure. Responsibilities Billing: • Generate and validate invoices according to customer requests and export documentation. • Maintain control and filing of billing-related documents. Collection Scheduling: • Coordinate and schedule collections according to customer requests and operational capacity. • Monitor adherence to assigned schedules and routes. • Manage incidents in real time to ensure uninterrupted service. • Communicate confirmations and updates to customers and internal departments. Management and Analysis: • Prepare billing and scheduling reports for tracking and decision-making. • Analyze key performance indicators (KPIs) related to collection timeliness and billing accuracy. • Propose process improvements to optimize costs and timelines. Customer Service and Internal Coordination: • Provide customer support regarding billing and scheduling matters. • Collaborate with operations, transportation, and customer departments to resolve discrepancies. • Ensure clear and timely communication. JOB IDMX16918 COUNTRYMexico CITYMéxico CATEGORYOperations