*This job posting originates from the Talenteca.com job board* ### **Job Opening at IT People Talent in Coyoacán, Mexico City** **Who Are We?** * Excellent work environment, flexibility, and real career growth; we are market leaders in on-premises and cloud-based IP solutions and collaborate closely with brands such as Cisco, Microsoft, Avaya, etc. Currently, we are restructuring our solution portfolio and service strategy; therefore, we are seeking a Technical Support Engineer or Collaboration Support Engineer specializing in Cisco Webex Unified Communications, to work on-site. **Why Join Us?** We focus on people and their professional development, offering extensive training, an outstanding work environment, and support for work-life balance. With us, you will have the opportunity to: * Receive training across various technologies, especially in unified communications * Receive coaching and leadership development from project managers * Gain experience in client and service management **Our Offer** Financial stability and solidity, genuine professional development and growth, an excellent work environment, certifications, and mobility options — our offer includes: * **Starting Salary**: MXN 18,000 net per month; direct employment contract with statutory benefits and above-standard perks. * **Work Schedule**: Monday to Friday, rotating shifts: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, or 11:00 AM–8:00 PM * **Work Location**: Torre Manacar, Benito Juárez **What We’re Looking For** * 2 years of experience in roles such as: on-site unified communications support, remote collaboration support, unified communications technical support, collaboration help desk, unified communications service desk, collaboration support engineer, Cisco Webex support / NOC engineer, Level 1 (L1) support, or L1 engineer. * 1–2 years of experience providing support, troubleshooting, and resolving Level 1 incidents for videoconferencing solutions including Cisco Webex, Call Manager, Jabber, Spark, Cisco Room Kit Mini, Room Kit, and Room Kit Plus — both on-premises and cloud-based — or Google Workspace / Google Meet. * 1–2 years of experience handling user onboarding/offboarding, modifications, PBX management, switchboard operations, installation and configuration of IP telephony, and Cisco software conferencing. * Perform daily checklists for meeting rooms or videoconferencing systems. Manage documentation (e.g., Work Completion Reports, Tickets Resolved, Meeting Room Visit Logs, etc.). * Basic knowledge of network equipment, switching, routing, wireless, and Cisco-branded collaboration technologies. * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support tools such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. **Desired Education Level:** Bachelor’s degree — incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Webex Jabber CUCM Cisco * Call Manager Spark Room Kit * VoIP PBX IP Telephony Networks * Video Conferencing CU UC * Router Switch Links Room *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6939c3be3000002f000d1528&source=indeed