Field Engineer

Description

Position Summary: ADS is seeking a Field Engineer for on-site diagnosis, handling, and resolution of trouble tickets (TK), preventive and corrective maintenance, and installation/configuration of IT equipment. Key Highlights: 1. On-site diagnosis and resolution of incidents 2. Preventive and corrective maintenance of IT equipment 3. Installation and configuration of equipment/spare parts **ADVANCED DATA SERVICES S.A. DE C.V. is seeking a Field Engineer in Pachuca de Soto, Hidalgo** -------------------------------------------------------------------------------------------- At **ADS**, a leading company providing Information Technology services, we invite you to join our team! **Position Title: Field Engineer** **Schedule: Mon-Fri 8:30 AM - 6:00 PM; Saturday 8:30 AM - 2:00 PM** **Job Description:** * On-site diagnosis, handling, and resolution of project-related trouble tickets (TK); inspection and configuration of IT equipment to ensure proper operation at the client's business units. * Performing preventive and corrective maintenance on equipment reported as incidents via the service desk. * Installing and configuring equipment/spare parts from inventory for replacement and incident resolution. * Providing feedback to service desk personnel regarding TK progress to ensure timely resolution of incidents. **Skills:** * Technical support for computer equipment * Proficiency with cloning and image deployment tools * Proficiency with Windows 7, 8, and 10 operating systems * Structured cabling repair **Desired Education Level:** High School Diploma (or equivalent) **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Soft Skills:** * Assertive communication * Responsibility * Customer interaction * Teamwork *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a01fd695b00006900698117\&source\=indeed*