Programs Coordinator \| UNID Valle de Chalco Position Objective Ensure the operation of programs through student accompaniment and follow-up, guaranteeing their retention by providing a high-quality academic service. Requirements Bachelor's degree in Psychology, Pedagogy, or Education (licensed/credentialed), Master's degree desirable. Knowledge of Banner, Moodle, NEO, CRM, Office, and Scolaris platforms. Full-time availability (Monday to Saturday) Competencies oEffective communication oTeamwork oCustomer orientation oPlanning oControl and follow-up Experience Minimum of 2 years in similar positions and teaching (verifiable with letters of recommendation) Follow-up on overdue accounts Student retention strategies Interpretation of KPIs Functions to Perform Provide personalized attention to students and parents throughout the student's academic journey. Guide students and parents regarding available academic programs. Design and implement the induction course, and schedule the application of placement exams and preparatory courses. Administer learning and service evaluation instruments. Maintain an updated database of active students with current information. Analyze cases of students requiring specialized attention to ensure their continued enrollment, including: oStudent retention strategies oFollow-up on overdue accounts We Offer Competitive salary Superior benefits Educational scholarships **IMPORTANT:** Only CVs that meet all requirements will be considered. **Knowledge:** Customer service,Conflict resolution,Teamwork,Sales