Totalplay is hiring telephone operators for our Technical Support position! If you are passionate about technology and customer service, this is your opportunity to join our team. Location: Col. Narvarte, Benito Juárez CDMX Schedule: Part-time and full-time, Mon - Sun with rotating day off (EVENING SHIFT) Modality: In-person **Responsibilities:** * Handle incoming calls from customers experiencing technical issues with their TV, internet, or phone services. * Diagnose basic faults remotely by guiding the customer step by step (modem reset, cable checks, router configurations, etc.) * Escalate cases requiring specialized follow-up **Requirements:** * Completed high school diploma (verifiable). * Experience in technical support (not necessarily in call centers) * Knowledge of commands: DNS, IP, CMD, PING, TRACERT and ROUTER * Basic knowledge of networks, computer equipment, and internet. * Age: 18\-45 years old **We offer:** * Base salary: $9,000 gross monthly (part-time) and $11,300 gross monthly (full-time) * Statutory benefits * Graduation bonus $2,000 * Performance bonus $2,000 \- $4,000 * Paid training * Growth opportunities after 1 year. **If you meet the requirements, apply through this channel or send your updated CV to \#56 32t 38? 13 92!**