Digital Claims Adjuster Express

Description

Position Summary: Qualitas is seeking a Customer Service Executive to deliver high-quality service and support to policyholders throughout the claim reporting and resolution process. Key Highlights: 1. Comprehensive case resolution support for policyholders 2. Phone contact with customers and follow-up via WhatsApp 3. Remote advisory and support services to ensure service quality **Qualitas is seeking a Digital Claims Adjuster Express in Picacho / Ajusco \- Tlalpan, Mexico City** --------------------------------------------------------------------------------------------- ATC \| Qualitas Digital Adjuster **Location:** Carr. Picacho\-Ajusco 236, Jardines en la Montaña, Tlalpan, Mexico City, CDMX **Direct employment contract with Qualitas, Mexico's leading auto insurance company.** Job Description We are looking for a **Customer Service Executive** to join our remote customer service team. The primary objective is to deliver high-quality service by supporting policyholders throughout the entire claim reporting and resolution process. Main Responsibilities * Contact customers by phone and collect required information. * Explain the remote service process to policyholders. * Conduct follow-ups via WhatsApp to receive documents, photos, and damage reports. * Provide advisory support and end-to-end case resolution assistance. Requirements * Partial or completed undergraduate degree. (Verifiable) * Proven experience in customer service. * Strong customer service orientation and passion for helping others. * Flexible availability (rotating 10-hour shifts). * Clean credit bureau report (report required). What We Offer * **Base monthly salary of $9,582 MXN** * **Variable training bonus** * **Operational bonus per handled case (approx. $20,000–$25,000 MXN monthly)** * Bi-weekly payroll. * **Statutory and above-statutory benefits**, including: * 30 days’ year-end bonus (aguinaldo) * Life insurance and major medical expense insurance * Profit-sharing (PTU) * Gym and academic scholarship agreements * Internal university and career development plan * Psychological support for employees * 100% formal payroll registration. * Morning, afternoon, and night shifts (rotating). * Two rotating rest days per week. **If you meet the profile and are interested, apply through this platform and we will contact you immediately** **Desired education level:** Higher education \- degree holder **Desired experience level:** Entry-level / Interns **Departmental function:** Customer service **Industry:** Insurance / Insurance company **Skills:** * Call center experience * Flexible availability * Clean credit bureau report *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69e26c315b000033004d604a\&source\=indeed*