Logistics Customer Service Executive

Description

Job Summary: Provide timely customer service and maintain commercial relationships with clients, ensuring their complete satisfaction with the company's products and services. Key Responsibilities: 1. Purchase order management and logistics coordination for deliveries. 2. Customer service and follow-up, invoicing preparation, and reporting. 3. Compliance with quality management standards and teamwork. Job Objective: Provide timely customer service and maintain commercial relationships with clients, ensuring their complete satisfaction with the company's products and services. Salary: $10,000 MXN (tax-free) Main Responsibilities: Managing and tracking customer purchase orders Coordinating sample shipments (courier or parcel services) Requesting and tracking product fractionalization Registering new customers in the system (ERP) Logistics coordination for deliveries (local and out-of-town) Providing customer service and follow-up via phone, email, and messaging Preparing invoices according to internal processes Generating reports and analyzing departmental results Complying with quality management system standards Requirements: Technical degree, completed high school, or incomplete bachelor's degree Minimum 1 year of experience in a similar position ERP system proficiency (mandatory) Excellent customer service skills and communication abilities Teamwork orientation and results-driven mindset Adaptability to change and proactive attitude Working Hours: Monday to Friday. -Requirements- Minimum Education: Upper Secondary Education – General High School years of experience Keywords: director, management, governance, regency, executive, managing, executive, service, customer, service, attention, to, customer