Customer Experience/Totalplay

Description

Position Summary: We are seeking a Customer Service Executive to provide timely follow-up and effective solutions, ensuring a positive customer experience. Key Highlights: 1. Customer service experience via call center 2. Analytical ability and proactivity 3. Active listening Do you have customer service experience and are looking for a job opportunity? Join our team! We are seeking a Customer Service Executive focused on providing timely follow-up and effective solutions, ensuring a positive experience through service validation and restoration. Main Responsibilities: * Make follow-up calls to evaluate the customer experience and confirm the status of their service (restored or intermittent). * Perform basic diagnostics to resolve service issues; if unresolved, coordinate scheduling of a technical visit with the relevant department. * Route the customer to the appropriate department for additional requests (billing, plan changes, specialized support, etc.). * Accurately record in the system the status of each interaction and procedures performed. Requirements: * Completed high school education * Minimum 6 months of customer service experience (call center) * Analytical ability * Proactivity * Active listening We Offer: * Salary: $9,452.00 * Retention bonus: $2,000 * Statutory benefits (social security, year-end bonus, vacation) * Life insurance * Paid training Available Shifts: 12:00 to 18:00 hours 14:00 to 20:00 hours Work Schedule: Monday to Sunday, with rotating weekly days off Location: Gabssa. -Requirements- Minimum Education: Upper secondary education - General High School years of experience Age: between 19 and 50 years