Job Summary: We are seeking a Technical Support Assistant with a profile suitable for first job or professional internships, focused on customer service, remote support, and ticket management. Key Highlights: 1. Ideal for first job or professional internships 2. Focused on remote technical support and customer service 3. Opportunity to learn Shopify and Adobe Commerce **We are looking for a Technical Support Assistant** **Work location:** Coyoacán, 15 minutes from Perisur Plaza **Monthly salary:** $10,500 gross + statutory benefits **(salary is non-negotiable)** Complete and up-to-date basic documentation is required **(including employment letters from the last two jobs or at least from the most recent one)** **Schedule** * Monday to Friday, 9:00 a.m. to 5:00 p.m. * Six working days per week * Rotating rest day on Saturday or Sunday **Required Profile** * Completed technical degree **(availability to cover the aforementioned schedule)** * Basic Excel skills * Experience in customer service and remote support * Interest in or experience with e-commerce platforms * Ideal position for **first job** or **professional internships** **Desired Knowledge** * Creation, customization, and optimization of stores on **Shopify** * Interest in learning **Adobe Commerce** * Ticket tracking and basic technical support **Main Responsibilities** * Remote technical support and assistance to users and customers * Ticket management and tracking * Preparation of basic reports * Support in billing processes and payment tracking * Constant communication with corporate teams and stores * Optimization of operational tasks in physical and online stores **Work Tools** * Computer * Mobile phone * Ticketing system **Interested candidates please send CV via WhatsApp to 5584069516** Job Type: Full-time Salary: Up to $10,500.00 per month Benefits: * Life insurance Application Question(s): * How long does it take you to travel from your residence to the work location? * Do you have all your basic documentation in order? * Do you agree with the stated salary? Work Location: On-site employment