Reservation Manager - Boutique Accommodation

Description

Job Summary: Manage and coordinate customer reservations, ensuring efficiency and satisfaction, maximizing occupancy and revenue, and handling reservation platforms and data. Key Highlights: 1. Manage and coordinate reservations to maximize occupancy and revenue. 2. Customer service and resolution of issues related to reservations. 3. Internal coordination and preparation of occupancy and sales reports. **Job Objective** Manage and coordinate customer reservation requests, ensuring an efficient and satisfying experience while maximizing the property’s occupancy and revenue. Handle reservation platforms, update them regularly, and perform monthly capture of reservation data. **Duties and Responsibilities** **1\. Customer Service:** * Receive and respond to reservation requests via telephone, email, or digital platforms. * Provide clear and detailed information regarding rates, availability, policies, and services. * Resolve customer inquiries or issues related to reservations promptly and professionally. **2\. Reservation Management:** * Register, modify, and cancel reservations in the appropriate system. * Confirm reservations and send details to customers. * Verify deposits, payments, and compliance with reservation policies. · Quotation and coordination of additional services requested by customers. **3\. Internal Coordination:** * Communicate with other departments (operations, food and beverage, etc.) to ensure fulfillment of customer requests. * Provide daily/weekly occupancy and sales reports. **4\. Strategy and Sales:** * Identify opportunities for cross-selling or promotional packages to increase revenue. * Meet occupancy targets established by management. **5\. Compliance and Quality:** * Ensure adherence to internal policies and applicable regulations. * Maintain a high level of customer satisfaction. **6\. Requirements** * Education: Completed high school or bachelor’s degree in tourism, business administration, or related field. * Experience: Minimum 1 year in customer service, sales, or similar positions. **7\. Skills:** * Effective communication and courteous demeanor. * Organization and time management. * Ability to work under pressure. * Proficiency in reservation software. * Languages: Spanish (mandatory); English (desirable). **8\. Competencies** * Customer orientation. * Problem solving. * Proactivity. * Attention to detail. * Organization. * Negotiation. * Communication. **9\. Conditions** * Schedule: Full-time. * *Location: Tepoztlán, Morelos.* Employment Type: Full-time. Salary: $10,000.00 \- $12,000.00 per month. Benefits: * Employee discount. * Company parking. * Free parking. * Flexible hours. Experience: * Customer service: 1 year (Mandatory). Language: * English (Mandatory). Workplace: On-site employment.