*This vacancy comes from the Talenteca.com job board* ### **Job Opening at People Hackers in Tlalpan, Mexico City** **About Us** * Integrator of solutions, especially in networks and security, a different, unique and above all innovative company; we are partners with Cisco, Google Telcos, Ruckus, Aruba, Sonic Wall, and Fortinet; we provide network and security solutions for large shopping centers, airports, transportation, etc. We are looking for a Senior Engineer for unified network monitoring, support, and NOC operations. **About Our Value Proposition** We focus on people. With us, you will have operational support, coaching, and integration activities, and additionally you can: * Access certifications and courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment, real medium- and long-term development. * Operational freedom to manage your time and achieve a professional and personal balance. **About Our Value Proposition** Excellent work environment, medium- and long-term development, plus extensive training and experience. We offer: * **Income** of 18,000 pesos net (direct contract), statutory benefits, and extensive training * **Schedule**: Monday to Friday from 8 am to 5 pm with staggered hours and weekend shifts once per month. * **Work Location**: On-site, Tizapán San Ángel offices, Coyoacán. **What Are We Looking For?** * Minimum 2 years of experience as: Network Engineer, Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Network and Security Service Desk, NOC Engineer, NOC Consultant, NOC SOC Analyst, Infrastructure Analyst * Availability for customer service, incident support, and service-oriented approach. 1st level support and ideally 2nd level * Ticket management via ticketing platforms such as: BMZ, Aranda, Zendesk, Ivanti, etc. * 2 years of experience in Routing (troubleshooting, diagnostics, OSPF and BGP), Switching (STP, VLANs, DHCP and issues), Wireless (controllers, WPA authentication, standalone Apps and issues) * 1 to 2 years in monitoring and troubleshooting unified networks (Routers, Switches, Access Points, Wireless, switches, etc.), inventory management, consumption reports, traffic, etc. Brands: Ruckus (Network Director, SmartZone and SmartCell Insight (SCI)), Aruba Central HPE, Cisco Meraki, Juniper, Solar Winds Observability, Ubiquiti, Extreme. * Basic knowledge of root cause analysis and investigation. ITIL. * Highly desirable: Experience with Active Directory (AD) or Microsoft Entra ID, LDAP, OPEN LDAP, Zentyal, FreeIPA or NAC services for device or interface provisioning and monitoring via MAC Address on domain servers, DHCP service management, IP address reservations, etc. **Desired Education Level:** Higher education - incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Network monitoring and support * Interface protocols fw wifi * Access point router RF link * Lan wan wlan Wireless Wifi * Aruba Meraki devices mac *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=68fa50e7510000260040fe3e&source=indeed*