*This vacancy comes from the job board Talenteca.com* ### **Job opening at TaHú Talento Humano in Coyoacán, Mexico City** Are you passionate about **technology** and **customer service**? At **Black Plus**, a company specialized in technological solutions, we are looking for a **Help Desk Agent** with technical focus, service attitude, and strong motivation to grow. **Your mission** ------------- Provide first-level technical support to users, ensuring proper **installation, configuration, and maintenance of equipment**, primarily **printers**. **️ Main Responsibilities** --------------------------------------- * Handle and follow up on user reports and requests. * Install, configure, diagnose, and support **network and local printers**. * Escalate incidents according to established service levels. * Record and document each support case in the ticketing system. * Assist with basic hardware and software issues. **Requirements** -------------- * Technical or professional degree in Computer Systems, IT, or related field. * Minimum **1 year of experience** in Help Desk or Technical Support. * Knowledge of printer installation and configuration. * Communication skills, service orientation, and teamwork ability. * Availability to work **onsite**. **Position Details** ----------------------- * **Location:** Coyoacán, CDMX * **Schedule:** Monday to Friday, 9:00 a.m. to 6:00 p.m. * **Work mode:** Onsite **Why join Black Plus?** --------------------------------- * Technologically growing company. * Professional, collaborative environment with constant learning. * Opportunity to develop on real technology projects. **Interested?** ----------------- Apply through this channel or send your CV with the subject: **Help Desk Agent Coyoacán**. **Desired education level:** Higher education \- graduated **Desired experience level:** Intermediate Level **Departmental function:** Technology / Internet **Industry:** Internet *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j_id=691631443800003100a4bc0c&source=indeed*