**IMPERQUIMIA** **Mexican company, 55 years of history and success!** **Ranked as a Super Company and ESR** **Call Center Coordinator** You will lead 10 call center advisors. Bachelor's degree in Marketing, Computer Science, Commerce or related field. Your responsibilities will include: * Increase productivity across all roles involved in the contact center area, providing customer service with a unified and comprehensive view of each client. * Monitor your team's activities in CRM Sales Force. * Shorten sales cycles and increase revenue. Provide consistent and timely follow-up to prospects in order to increase the likelihood of closing sales. * Provide timely information on the sales process, generate reports to track daily team performance, as well as identify future sales opportunities (leads vs. closed sales). * Follow up on orders. * Conduct training for new hires. Working conditions: * Competitive salary + profit sharing * Excellent benefits package exceeding legal requirements (gift vouchers, savings fund, health insurance, and life insurance) * Work location: Southern Mexico City