Job Summary: This Portals Consultant L3 role focuses on application support and monitoring, incident and request management, root cause analysis, and continuous improvement of operational processes. Key Highlights: 1. Application and process support and monitoring. 2. Ticket handling and resolution, meeting SLAs. 3. Root cause analysis and continuous process improvement. Mexico City Portals Consultant L3 **Recruiter:**David Reyes **Position:**Portals Consultant L3 **Location:** CDMX **Industry:** IT **Work Mode:** Remote **Your Responsibilities:** * Application support * Process monitoring * Incident and request handling * Ticket handling and resolution (incidents and requests) * Use of ServiceNow and documentation in the tool’s knowledge base. * Compliance with SLAs committed to the client. * Working in shift-based coverage. * Root cause analysis of incidents. * Continuous improvement: applying and proposing improvements to operational processes. * Delivery and documentation of Problem ACRs. **Required Knowledge and Experience:** * Proficiency in Oracle PL\&SQL. * Knowledge of Java and .NET languages. * Execution of Oracle statements. * Experience in processing transactional, relational, and dimensional data. * Knowledge of PL\&SQL language. * Knowledge and interpretation of code analysis: * Stored Procedures, Packages, Triggers, Materialized Views, Views. * Knowledge of Unix and Linux shell script handling and interpretation. * Optimization of Oracle/PL\&SQL processes. * Knowledge of process monitoring via Control-M. * Knowledge of service management based on ITIL processes. **Skills:** Ability to work under pressure, high-quality output, and results-oriented **Your Career at Capgemini** * Working in a team environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini’s clients. * You will collaborate with functional, technical, and business specialists to help develop the implementation and integration of innovative solutions and systems—including methodologies, techniques, and tools. * You will contribute responsibly and promptly to customer satisfaction by delivering services and products that generate added value. * Capgemini offers competitive compensation and benefits exceeding statutory requirements. * Our global headquarters are in Paris, France, and we operate in over 50 countries. We have over 340,000 professionals in Mexico, located in Mexico City, Aguascalientes, and Monterrey. * Capgemini has developed proprietary global methodologies: Collaborative Business Experience and Rightshore. **You’ll Love Working at Capgemini Because:** * We offer a unique recruitment and onboarding experience and support you in building the foundation of your professional career and skills. * We provide a collaborative work environment grounded in our seven values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. * We foster an environment that enables you to plan and develop your career. *“At Capgemini Mexico, our goal is to attract top talent and create a diverse and inclusive workplace; therefore, we do not discriminate on the basis of race, gender, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be considered for selection based solely on the candidate’s merit relative to the job requirements and/or experience. For validation purposes, we will securely use your data—including but not limited to video images or screenshots—during the selection, hiring, and/or onboarding processes. For your security, you may review our privacy notice at:* *https://www.capgemini.com/mx\-es/aviso\-de\-privacidad\-para\-candidatos\-a\-ocupar\-una\-vacante/* Ref. code 393338\-es\_ES Posted on 18 Jan 2026 Experience level Experienced Professionals Contract type Permanent Location Mexico City Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering