**ADMINISTRATIVE AND IT SUPPORT COORDINATOR** **Location:** Tlalnepantla, State of Mexico (Hybrid: 80% On-site / 20% Remote) **Employment Type:** Full-time with probationary period. *Note: The first week requires 100% on-site attendance for the onboarding process.* **About HEDIEC DIGITAL** We are a Mexican company where **neuroscience, AI, and education** converge. We don’t just automate—we transform teaching. We seek someone who enjoys order, technology, and the impact of well-executed work. **Your Mission** You will be the star facilitator of our operations. Your goal is to ensure that our technological and administrative infrastructure runs like a Swiss watch, enabling the team to focus on innovation. **Key Responsibilities** * **Operational Management:** Ensure physical and digital spaces are ready and optimized for daily operations. * **Level 1 IT Support:** Diagnose and resolve basic hardware, software, and connectivity issues. * **Data Integrity:** Execute critical backups and maintain up-to-date administrative documentation. * **Asset Management:** Manage inventories of technological equipment and office supplies. * **Event Logistics:** Coordinate technical and physical resources for trainings and high-level meetings. **Ideal Candidate Profile** * **Education:** Technical degree or Bachelor’s degree in Computer Science, Administration, or related field. * **Tools:** Expert proficiency in Google Workspace or MS Office. * **Mindset:** Immediate problem-solving (*troubleshooting*), strong organizational skills, and natural proactivity. * **Experience:** Minimum 1 year in roles combining customer service, technical support, or administration. **Why Join Us?** * **Learning Culture:** We’ll train you on cutting-edge technological tools. * **Real Flexibility:** Hybrid work model to balance your personal life. * **Impact:** Be part of a growing company redefining education in Mexico. Employment Type: Full-time, Probationary Period Salary: Up to $10,000.00 per month Work Location: Hybrid remote in Tlalnepantla, Mexico.