Quality Manager

Description

Position Summary: Leads the national operational quality strategy, ensuring high service standards, efficiency, and continuous improvement. Key Highlights: 1. Lead quality and continuous improvement processes 2. Design and implement national-level quality policies 3. Professional stability and development ### **Quality Manager – CDMX** Join Grupo Estrella Blanca and lead the national operational quality strategy, ensuring high service standards, efficiency, and continuous improvement across our operations. **Location:** CDMX **Gross monthly salary:** $38,000 **We offer:** * Statutory benefits * 18 days of year-end bonus * Subsidized cafeteria * Professional stability and development ### **Position Objective** Plan, direct, and implement the organization’s Quality Management System, ensuring compliance with operational, regulatory, and service standards across terminals, workshops, and administrative processes, thereby contributing to continuous improvement and customer satisfaction. ### **Required Profile** * Industrial Engineering or related degree * Minimum 3–5 years of experience in transportation, logistics, or service companies * Willingness to travel * Experience leading quality and continuous improvement processes ### **Essential Knowledge** * Quality Management Systems * ISO 9001 and continuous improvement methodologies * KPIs and performance metrics * Intermediate–advanced Excel (pivot tables, dashboards, data analysis) * Preparation of operational and executive reports * ERP, TMS, or operational systems proficiency * Power BI (desirable) * Operational safety and customer service ### **Key Responsibilities** * Design and implement national-level quality policies and procedures * Coordinate internal audits and follow-up on findings * Supervise quality processes at terminals, workshops, and operational areas * Monitor service indicators, punctuality, cleanliness, and maintenance * Follow up on customer complaints and improvement plans * Analyze operational data to support strategic decision-making ### **Core Competencies** ✔ Leadership ✔ Analytical ability ✔ Planning and organization ✔ Effective communication ✔ Problem-solving ✔ Teamwork ✔ Monitoring and control **Schedule:** Monday to Friday: 09:00–18:00 hrs Saturday: 08:00–13:00 hrs Apply now and become part of a national leader in passenger transportation.