Group Class Coordinator - Corporate

Description

Job Summary: Coordinate group class operations to ensure quality, execution, and alignment with processes, while managing instructors and continuously improving customer experience. Key Highlights: 1. Leading company in sports clubs and fitness in Mexico 2. Coordination of group classes and instructor management 3. Opportunity for professional development in the fitness industry At Sports World, a leading company in sports clubs and fitness in Mexico, we seek talent passionate about sports development and trainer education. If you have experience in group classes, sports training, and community building, this opportunity is for you. Job Objective Coordinate group class operations to ensure quality, proper execution, and process alignment through instructor management, performance indicator tracking, and continuous improvement — aiming to optimize attendance, enhance customer experience, and support member retention. Main Responsibilities Coordinate group class scheduling and delivery, ensuring quality, punctuality, and variety. Manage instructors: assignment, monitoring, feedback, and certification compliance. Ensure adherence to processes, service standards, and operational guidelines. Track key performance indicators such as class occupancy, revenue, and customer satisfaction. Implement improvements in underperforming clubs (audits and action plans). Coordinate ongoing training for the instructor team. Requirements Education Completed bachelor’s degree or 100% credit completion in Sports Science, Physical Education, Sports Training, or related field. MUST HAVE at least three international certifications such as Les Mills, Yoga Alliance, Zumba Fit, or Pilates Reformer. Experience 2+ years coordinating group classes, gyms, or fitness studios. Experience leading instructors or operational teams. Strong customer service orientation and user experience focus. Proficiency in performance metrics and data-driven decision making. High level of organization, proactivity, and follow-up capability. Willingness to travel between clubs. Knowledge Experience working in gym chains or boutique studios. Experience improving class occupancy or member retention. Fitness certifications (mandatory). Mindset of continuous improvement and execution. Competencies We Seek Leadership Effective communication Class planning and scheduling Organization and follow-up Customer service orientation Sense of urgency and execution Problem solving Adaptability We Offer Competitive salary Statutory benefits (vacation, social security, vacation bonus) Enhanced benefits (30-day year-end bonus, 5% savings fund) Major Medical Expense Insurance and Life Insurance after one year of service Access to facilities Professional development within a leading fitness industry company Location: Corporate Office / Clubs Work Mode: On-site + 1 day Home Office If you are passionate about fitness, customer experience, and leading operational teams, this challenge is for you. Apply now! -Requirements- Minimum education: Higher education – Bachelor’s degree 2 years of experience Keywords: corporate, business, corporate