Customer Service Advisor (Software)

Description

Job Summary: We are seeking a customer service specialist to manage and follow up on Premium policy requests, providing technical and software support. Key Highlights: 1. Attention to and follow-up on Premium policy requests 2. On-site and remote software support 3. Experience in supporting users of platforms and systems **Customer Service** Ensure attention to and follow-up on Premium policy requests, delivering value-added service to customers using the Sicoss Software, with timely follow-up via phone calls and emails. Timely documentation of customer requests. RESPONSIBILITIES: Registration and handling of requests On-site and remote support Support for consultations and special programming tasks **Sicoss Software Installation and Configuration** Support for Premium and standard policy customers Registration and tracking of support tickets. **Documentation and analysis of special programming tasks** **Creation of SQL queries.** EXPERIENCE: **Experience supporting users of platforms, software, and technological systems.** User support Basic knowledge of payroll and social security **Experience in software installation and usage** Registration and handling of support tickets Basic knowledge of SQL, HTML COMPETENCIES: Proactive, responsible, team-oriented, tolerant, strong communicator, passion for customer service. Preference for candidates residing in the Southern area Employment Type: Full-time Salary: $18,500.00 per month Benefits: * Company parking * Food vouchers Work Location: Hybrid remote work in Álvaro Obregón, CDMX