Network and IT Support Technician - Level 1

Description

Job Summary: We are seeking a proactive professional to support the network infrastructure of large-scale projects, managing incidents and ensuring continuous operational availability. Key Highlights: 1. First technical point of contact for network infrastructure 2. Network incident diagnosis and resolution 3. Technical career growth path Job Description: We provide support for the network infrastructure of large-scale projects (hotels, schools, complexes), from installation through to Wi-Fi/Ethernet connectivity. We seek a proactive professional with solid networking foundations to begin their technical career growth path. **Your Primary Role:** You will serve as the **first technical point of contact**, responsible for the health of our network infrastructure. Your mission is to diagnose, resolve, and escalate incidents, ensuring continuous operation of our clients’ wired and wireless networks. **Key Responsibilities:** * **Proactive Monitoring:** Continuously monitor infrastructure, identify alerts, and promptly apply initial solutions. * **Specialized Support:** Handle, document, and manage incident tickets (via phone and email) with high service quality. * **Network Diagnostics (Level 1):** Resolve connectivity issues by validating configurations for **VLAN, TCP/IP, and IPv4**. * **Configuration and Assistance:** Support and/or assist in initial configuration of network devices (Access Points, basic switches) and troubleshoot Layer 1 and Layer 2 issues. * **Documentation and Escalation:** Prepare detailed reports and escalate complex incidents to the Level 2 team. **Essential Requirements:** * **Education:** Background in Network Engineering, Computer Systems, Computer Science, or related field. * **Solid Technical Knowledge (Key Level 1 Competency):** * **Networking Models:** Clear understanding of LAN and WLAN operation. * **Protocols:** Theoretical and practical mastery of **TCP/IP and IPv4**. * **Segmentation:** Knowledge of the concept and application of **VLANs**. * **Experience:** [0\-1 year] in technical support, Help Desk, or NOC roles. * **Service Skills:** Excellent verbal and written communication skills, with strong customer service orientation and problem-solving ability. * **Language:** English is optional but desirable. Employment Type: Full-time Employment Type: Full-time Salary: Starting at $11,100\.00 per month Work Location: On-site employment