LEVEL 1 OPERATOR - NIGHT SHIFT

Description

Position Summary: We are seeking a Level 1 Support Technician with a service-oriented mindset and experience in IT projects to ensure operational continuity and adherence to service level agreements. Key Highlights: 1. Incident and service request handling and resolution. 2. Problem-solving skills, analytical ability, and proactive attitude. 3. Professional development opportunities. **Omni Printer is seeking a LEVEL 1 OPERATOR - NIGHT SHIFT in Cuajimalpa de Morelos, Mexico City** ------------------------------------------------------------------------------------------------- Description We are seeking a **Level 1 Support Technician – NIGHT SHIFT**, with a service-oriented mindset and experience in IT projects, capable of providing timely and effective user support while ensuring operational continuity and compliance with established service level agreements (SLAs). #### **Main Responsibilities:** Handle and resolve incidents and service requests using standardized procedures and support tools. Escalate complex issues to higher-level support teams. Maintain effective communication with users. Ensure compliance with Service Level Agreements (SLAs). Document solutions and contribute to the continuous improvement of support processes. #### **Requirements:** Completed, incomplete, or technical degree in **Computer Science, Information Systems, or related field.** **Minimum 3 years of experience** in IT projects or departments. Knowledge of hardware and software fault diagnosis, networking, and ticket management tools. Problem-solving skills, analytical ability, and proactive attitude. #### **We Offer:** Competitive salary. Statutory benefits. Professional development opportunities. **Desired Education Level:** High School (Upper Secondary) **Desired Experience Level:** Mid-Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications *This vacancy is sourced from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69f143b23f00002f00f47e96\&source\=indeed*