Real-Time Data Analyst – WFM

Description

Job Summary: At Remotics, the Real-Time Data Analyst (RTA) ensures operational stability and SLA compliance through real-time monitoring, analysis, and management of KPIs. Key Highlights: 1. Real-time monitoring and analysis of operational indicators. 2. Optimization of resource allocation and improvement of operational efficiency. 3. Identification of patterns and trends for operational strategies. At Remotics, as a Real-Time Data Analyst (RTA), you will ensure operational stability and service level compliance by monitoring, analyzing, and managing key performance indicators (KPIs) in real time. Key Responsibilities * Monitor operational indicators, auxiliary times, adherence, and service levels (SLAs) in real time. * Supervise staff arrivals, departures, and staffing levels according to the Workforce Management (WFM) plan. * Detect deviations in connectivity, productivity, forecast, and occupancy, executing immediate corrective actions. * Guide supervisors and operational teams on real-time staffing adjustments. * Optimize resource allocation, minimizing gaps between required and available staff. * Identify operational patterns and emerging trends to improve efficiency. * Design and execute operational strategies that positively impact KPIs. * Coordinate operational incidents and ensure proper ticket management. * Prepare executive reports and dashboards for internal stakeholders. * Maintain constant communication with management, internal projects, and operational teams. Required Profile * Minimum verifiable experience of 6 months to 3 years in Real-Time WFM (Inbound and Outbound). * Solid understanding of metrics (KPIs, SLAs, adherence, occupancy, forecast). * Intermediate-to-advanced Excel. * Intermediate-to-advanced G Suite. * Analytical ability to interpret and manipulate data. * High attention to detail and problem-solving orientation. * Effective communication across all organizational levels. * Decision-making under pressure. Economic Offer * Monday to Sunday (with 1 weekday day off) * Compensation range: $20,000 * Professional growth opportunities. * Dynamic environment and continuous learning. * Location: Metrobús Dr. Gálvez. Employment Type: Full-time Salary: $17,000.00 - $20,000.00 per month Workplace: Remote-hybrid in Chimalistac, CDMX